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  1. Black Box Intelligence
  2. Guest Intelligence

Guest Intelligence

General Information

  • What is Guest Intelligence?
  • What is a DMA?
  • How does Black Box Intelligence define restaurant segments?
  • How do I submit a help request or product feedback?

Data Sources

  • What social sources does Guest Intelligence support?
  • What amount of data can I expect from each source and how often will it come into the platform?

Brand Admin FAQ

  • How do I set-up an email notification?
  • What is the Excel Trend Report?
  • How do I authenticate Facebook pages, Instagram accounts, or Google My Business pages in Guest Intelligence?
  • How do I set up a Custom Classification?
  • How do I add a new unit in the hierarchy?

User FAQ

  • What are Brand Alerts?
  • How do I generate an Excel report that includes Guest Intelligence data?
  • What are Classifications?
  • How do I log in to Guest Intelligence?
  • Why does Guest Intelligence log me out?
  • How do I edit my username or password?
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Sentiment

  • How does Guest Intelligence determine the sentiment of a mention?
  • What is the difference between "Mention" mode versus "Insight" mode?
  • What is Net Sentiment and what are the other sentiment options?

Guest Comments

  • What if a comment or review is assigned to the wrong restaurant?
  • How do I delete a mention in Guest Intelligence?
  • Why are some words within a mention different colors or bolded?

The Wheel Feature

  • What is the Wheel?
  • How do I navigate the Wheel?
  • How do I filter data on the Wheel dashboard?
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Have additional questions? Email info@blackboxintelligence.com