Guest Intelligence

General Information

• What is Guest Intelligence?
• What is a DMA?
• How does Black Box Intelligence define restaurant segments?
• How do I submit a help request or product feedback?

Data Sources

• What social sources does Guest Intelligence support?
• What amount of data can I expect from each source and how often will it come into the platform?

Brand Admin FAQ

• How do I set-up an email notification?
• What is the Excel Trend Report?
• How do I authenticate Facebook pages, Instagram accounts, or Google My Business pages in Guest Intelligence?
• How do I set up a Custom Classification?
• How do I add a new unit in the hierarchy?

User FAQ

• What are Brand Alerts?
• How do I generate an Excel report that includes Guest Intelligence data?
• What are Classifications?
• How do I log in to Guest Intelligence?
• Why does Guest Intelligence log me out?
• How do I edit my username or password?

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Sentiment

• How does Guest Intelligence determine the sentiment of a mention?
• What is the difference between "Mention" mode versus "Insight" mode?
• What is Net Sentiment and what are the other sentiment options?

Guest Comments

• What if a comment or review is assigned to the wrong restaurant?
• How do I delete a mention in Guest Intelligence?
• Why are some words within a mention different colors or bolded?

The Wheel Feature

• What is the Wheel?
• How do I navigate the Wheel?
• How do I filter data on the Wheel dashboard?