Submit a request
Black Box Intelligence
What is Guest Intelligence?
What is a DMA?
How does Black Box Intelligence define restaurant segments?
How do I submit a help request or product feedback?
What social sources does Guest Intelligence support?
What amount of data can I expect from each source and how often will it come into the platform?
Brand Admin FAQ
How do I set-up an email notification?
What is the Excel Trend Report?
How do I authenticate Facebook pages, Instagram accounts, or Google My Business pages in Guest Intelligence?
How do I set up a Custom Classification?
How do I add a new unit in the hierarchy?
What are Brand Alerts?
How do I generate an Excel report that includes Guest Intelligence data?
What are Classifications?
How do I log in to Guest Intelligence?
Why does Guest Intelligence log me out?
How do I edit my username or password?
See all 8 articles
How does Guest Intelligence determine the sentiment of a mention?
What is the difference between "Mention" mode versus "Insight" mode?
What is Net Sentiment and what are the other sentiment options?
What if a comment or review is assigned to the wrong restaurant?
How do I delete a mention in Guest Intelligence?
Why are some words within a mention different colors or bolded?
The Wheel Feature
What is the Wheel?
How do I navigate the Wheel?
How do I filter data on the Wheel dashboard?