Guest Intelligence calculates count, star rating, sentiment, and trend analytics for social and review site platforms.
To find platform data in Guest Intelligence:
- Select "Dashboard" from the menu on the left.
- Click on "Platforms", a sub-menu option below "Dashboard". This tab provides an in depth look at your restaurant's social and review site platform analytics.
If Facebook analytics are not appearing on this tab (i.e. Mention Count = 0), please remember to authenticate your Facebook account in the Guest Intelligence platform. This will allow Guest Intelligence to capture mentions from your Facebook page(s).
Instructions for authenticating your Facebook page(s) can be found HERE.