What are Brand Alerts?

Brand image and perception is impacted by constant, public customer commentary on the social web. Guest Intelligence can help your restaurant manage its reputation and avoid a crisis though real-time Brand Alerts.

This particular classification identifies consumers who are discussing legal or health-related concerns. If a customer mentions pests, accidents in store, taking legal action, or becoming unwell you can be notified and respond appropriately before the situation escalates. 

To find your Brand Alerts, do the following:

1. Select "Dashboard" from the menu on the left.
2 . Click on "Brand Alerts", a sub-menu option below "Dashboard".  This tab provides an in depth look at your restaurant's Brand Alerts, broken down by Guest Satisfaction metrics.

To learn how to set up Notifications for Brand Alerts, please see: "How do I set up notifications?"